Most days, everything runs smoothly. For the days that don’t, we are a call or email away. As part of any support agreement with Strawberry7, you have access to a simple, yet comprehensive emergency support SLA.

If you have an emergency outage at your school, you can call your dedicated on-site consultant. If they are unable to answer, you can call or email our office. If we need to attend, we will. We do this almost always the same day, at no charge!

In addition to our emergency SLA, we will always do our best to be on-site if you have Ofsted visiting. Our schools are like one family and are always happy to accommodate this. If for any reason it is not convenient to the other school, we will arrange another consultant to visit your school during Ofsted. That way you have the reassurance of a person on-hand.